This website ("CocoaSupply.com") is owned and operated by Fine Cocoa Products Corporation. We recognize the importance of maintaining the privacy of our customers ("Customers"), registered members ("Members") and other website users (collectively "Users").This Policy applies only to Customers, Members, and Users accessing CocoaSupply.com from within the United States. This Policy may be changed at any time without any prior notice. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of this site and will replace any prior Policies. Please note that you must be a U.S. resident 18 years or older to make purchases on this web site.
What Information We Collect and How We Use It
CocoaSupply.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to register or provide information to us in order to view our site.
If you shop with us via CocoaSupply.com, we collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or in accordance with this privacy policy. The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this privacy policy. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest news or to send you promotional material. Additionally, gift recipients may, from time to time, receive our latest offers from us regarding new products and services that we think may be of interest to them. We allow gift recipients and users the option to cancel any marketing related mailings from us.
FOR GIFTS: We believe that your intentions to send gifts to someone are of a very kind and thoughtful nature. Nonetheless, since we have to comply with higher security measurements for packages sent, we will always place the Ordering Name and Address on the return label of the package. We will disclose the senders information to the recipient in case it is requested. Credit Card and other sensitive information will be kept confidential.
In certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, us or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all User information collected by CocoaSupply.com will be transferred to the purchaser or the new company.
Live Customer Service Assistance and Phone Orders
CocoaSupply.com offers Users live customer service assistance or to place Phone Orders. Customers who choose to use this service may disclose personally identifiable information to the Customer Service Assistant or Sales Representative. This personally identifiable information is used to help facilitate the customer service representative in assisting with the inquiries they receive from the User, and/or to help him/her place the order.
Security
We take your privacy and security seriously. For this reason we have established security measures including electronic security and managerial controls that limit the potential for misuse of information by others. If you have any questions about our Policy, you can e-mail us at info@cocoasupply.com or contact us by mail at Fine Cocoa Products Corp., 67 35tth Street, C413, Brooklyn, NY 11220. We'll be happy to answer your questions or hear your concerns.